In my previous blog post I describe my v bad initial experience with Vodafone and my love for the G2 (HTC Magic). Well, Tom from Vodafone’s Web Relations Team reached out and posted this comment:
Hi Sofia,
I’m sorry to see the start of your experience with Vodafone and the Magic hasn’t been the best, but I’m here to fix that! I work for the Vodafone Web Relations Team and we’ll be happy to sort this for you.
OK, so your account issues with commitment length and insurance sound fixed, but I’d love to double check just to make sure. You’ve got my email address so just pop your mobile number and a link to this blog over to me, and I’ll be in touch as soon as possible to double check those things and make sure they’re right.
Moving onto your three questions towards the end of your blog, firstly, your Unlimited Mobile Internet bundle has a fair usage policy of 500MB, but if you go over that mark you won’t be charged, not unless you frequently exceed it. As per the terms and conditions in that case, we’d ask you to moderate your usage or remove the service rather than suddenly charging you.
Better still though, if you’re connected to a WiFi access point then your Magic will automatically prioritise that connection, meaning you won’t be using any data through us.As for your second question, go to menu > more > select text – Then drag your finger across the text you want to copy. It’s then automatically copied to the clipboard.
Last one, it’s not a standard function of the handset, but just look for an app called “Tone Picker” and hey presto, as if by Magic (sorry) you’ll be able to choose your own tones 😀
Best Wishes
Tom
Web Relations Team
Vodafone UK
The comment about fair usages is interesting and very good to know. It is a bit of shame that this is not being mentioned by anyone else (like store staff or on phone with Customer Service). I have this feeling that Vodafone has not properly co-ordinated this release of the G2 and most staff does not seem to understand that the G2 is a internet devise that happens to do calls as well.
I emailed back with my details and what my plan was when I signed up. The day after I received from Tom’s colleague Mat where he confirms that I am on right plan, insurance was off and he expresses his disappointment that this was my start with Vodafone.
I appreciate this response very much. It was quick, to the point and confirmed that things were sorted. It does not take away that my buzz was killed but this certainly softened the impact. The Vodafone Web Relation team did their job perfect and this is how the response should be. Things goes wrong but it how a person or a company response to it that is crucial.
I have one wish – more will probably come later one – that Vodafone should have a system where the customers can set up alerts. I would love to receive a txt when I am approaching my upper limit for data usages. Me personally, I am not so worried about the 600 minutes, unlimited txt bit – I am data girl instead.
If you want to get hold of Tom or Mat you can reach them on forum.vodafone.com or on Twitter
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There are two sections, Vodafone and the phone itself.
Vodafone killed my buzz 🙁 I got my phone on Thursday but I could not fully use it as my number didn’t get transferred until Friday. When I spoke to Vf’s customer service on Thursday, I asked is there anything I have to do tomorrow and the reply was no. On Friday I was rather busy and I kept checking my phone but it only said “No Service”. At the end of the day, I had the time to call them and I was told to remove the battery & SIM card and put it back it. I could not help think that this is a bit of 80s advise to give but after that I was connected to Vodafone’s network.
Then there is the matter of correcting the error the Vodafone’s sales guy did. He put me on a 24 month plan when I wanted the 18 month plan. He had said that he would put a note on my account and I should talk to Vf customer service once the phone was activated. The person I spoke with on Thursday said this automatically correct itself once the phone was activated. Not believing a word of this, I double checked on Friday and after speaking to 3 different people before this was corrected. I hope as I was told my first bill will arrive after 5-6 weeks. This sales guy also pushed for an insurance that is free for the first month and after that it is £6.99/month and with a £25 excess limit. I am not at all interested in this which I said. He said that I could call back within 14 days and have it removed, which I will. However considering that actual bill wont arrive after 5-6 weeks I think this is a rather dirty move by Vodafone.
Today, I made a quick call to Vodafone, there are still problems with my plan. Unlimited data has not been attached to the my account. Vodafone really SUCKS! They are completely incompetent to understand this phone, the plan and how it should work together.
G2 is bundle of joy 🙂 I am so pleased with the phone. It has been easy to navigate around the different menus and settings. I should put in a small disclaimer that I have little patience when things don’t work as they should and the whole ‘working around’ the problem is not always the best way.
The screen resolution is great and the touch screen is responsive. Now that I have used the G2 and I’d to have another go on the iphone – compare them. It is slightly ironic the G2 only comes in white too.
It is possible two set up two different email accounts on the phone which one does not necessary have to a gmail account. A good feature and a step closer to the Blackberry model.
In Settings, I think there is enough flexibility to set things up as I like it. I like to have vibration on while I type. There are choices to have alerts to have sound when you are getting new notifications. The notification tab is great too, and easy accessible. It is only to pull it down from the top line where the clock etc is to see what the latest notification.
Market where all the apps are also very easy to navigate and download. I started with getting these apps, Barcode scanner, Twidroid, Skype – straightforward. Twitroid is great especially since on Twitter’s mobile site there are no functions to quickly reply & DM peeps.
Another app that I love is Wikitude AR Travel guide. It will take your GPS location (or any location your choose to type in) and tell you what stores, pubs & restaurant is around you. It will tell you how far way from where you are. I remember telling Mircosoft developer at the launch party of their Virtual earth that they should build a version that takes your mobile phone location and let you search what around you. My comment did not have any merit when him – ah well as this industry work, if you don’t do it someone else will – and probably better too.
Google Maps & GPS was my No 1 on my wishlist and that works super smooth which is much appreciated it. Me and direction does not always work that well together but with this, problem solved!
I even made a call on the #G2 and the sounds was crisp & clear.
So far, the battery seems to last about 1,5-2 days.
There are a few things that is hovering around ‘only’ good mark. One is of course that the ringtones are pretty bland however I believe this is done on purpose so we all should buy the better ones. Another thing is a design error of the keyboard layout, the delete button is just above the enter button. Ahem, this is going to lead to some unfinished tweets & SMS. It is the same design on G1 too.
I still have a few things I am need to work out how it works;
* With Vodafone unlimited dataplan, which has a fair usage on 500meg/month, I’d like to make sure that data firstly goes via the wifi and then through Vf network.
* Not quite worked out how to copy text in the browser and then paste it somewhere else.
* To set my own ringtone with a fie that I transferred over
So far my data usage is 544.17kb (yesterday pm reading) – and was told by Vf that the charge was 42 pence. I didn’t not have any unlimited data plan attached to my account. I should not have to deal with this! To be continue 🙁
Update: Vodafone response.
Why Part 1? Well I am not that big of tease – it is because my G2 has not been activated, my number gets transferred tomorrow and then I can fully use the G2. That was such a disappointment not to be able to try it all out! I was very happy & hyped until that moment. This is how far as I got – for all the photos, check out my Flickr account.
Box arrives – and there IT is !! 🙂
Speedily putting in the SIM card and battery and start charging:
Hello there Vodafone & Android – please to see you
The screen is crisp & clear and I am starting to follow the instructions
Easy to type, got my name right first time around. This was my main worry with not a qwerty-keyboard
Time to login to my gmail account but since my Vodafone account is not active until tomorrow this failed 🙁
Google wants to have all my location data? UNTICKED! Loves how the 24 hour format is pre-ticked – I am a huge fan of the metric system and are hoping for a world domination for it.
Main menu and Apps menu:
Gadgets are fun and I am not sure one can have too many – well I am far away from my limit anyways.
Currently, Chumby is my favourite and I set mine up yesterday. It is real easy to use, my slight problem that I had lost the login info for the the website so I had to re-activate it again.
In short, Chumby connected with via wifi and has a touch screen, 2 speakers, 2 USB plugs and plays all sort of different widgets. It is built on open source software and hardware.
For me, it is mainly an entertaining gadget that I have in the kitchen. Snapshorts of all sort of different info that I can customise myself. It is possible to change for how long each widget is displayed. This is done via my account on their website. At the moment there are 1,165 different widgets to choose from. But it comes very useful when I need to check what the weather will be like before leaving the flat.
It is now possible to check my twitter and tweet via the Chumby too. Always a good thing to be accessible to twitter for any company & product out there
And I just remembered I should add this too. If you are adding your Picasa pics to the Chumby and take the ‘Link to this album’ then double check that you have got google.com in that link and not google.co.uk as that will not work on the Chumby widget.
And again here is a great clip with Dave Mathews talking about the Chumby at the 2009 CES.